If you ask for a refund within 30 minutes of ordering, we will be happy to issue you a refund. The reason the refund window is so small is because our team begins editing right after receiving the order to deliver ASAP
Once an order is created, there are no refunds. All order created and delivered to clients of UrbanDigitalPro.com are nonrefundable because there is no way for us to recoup our costs once we have begun creating.
Despite our strict policy, we do offer unlimited revisions as long as the order is open and not completed, after the order is completed revisions will have a fee unless agreed upon by our team in special circumstances.
We always want to make sure our clients are happy with the end result.